Privacy policy

This Privacy Policy describes how brync.shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

We operate under GOLDEN HILL CONCEPTS PTY LTD and are committed to protecting the privacy of our customers in Germany and across the European Union, ensuring full transparency, data security, and compliance with international data protective frameworks.

Business Legal Name: GOLDEN HILL CONCEPTS PTY LTD Authorized Representative: MOMOKO HATANO Store Identity & Domain: brync.shop Official Customer Support Email: support@brync.shop Direct Customer Support Hotline: +61 468228478 Physical Business Address: MARSDEN PARK, 2765, New South Wales, Australia Primary Target Market & Trading Currency: Germany / United States Dollar (USD)

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases of our mouse pads.

  • Device Information: Examples of Personal Information collected include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. We collect this automatically using cookies, log files, web beacons, tags, or pixels.
  • Order Information: Examples of Personal Information collected include name, billing address, shipping address, payment information, email address, and phone number. We collect this directly from you to fulfill our contract with you.

How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you updated on new products, services, and offers.

Specifically, we use this information to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
  • Communicate with you and provide customer support.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. Shopify processes your Personal Information in accordance with their strict privacy standards.
  • Compliance with Laws: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights (European Economic Area / GDPR Compliance)

Since our primary target market includes Germany, if you are a resident of the European Economic Area (EAA), you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data.
  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
  • The Right to Restrict Processing: You have the right to object to or restrict the processing of your data.

If you would like to exercise these rights, please contact us through the customer support email provided below. Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in New South Wales, Australia (AEST/AEDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Germany (CET/CEST) market.

When creating or visiting our Contact Us page to resolve critical privacy issues, data access requests, or account inquiries, please refer to the following time zone alignment to ensure timely support:

  • Germany Market Hours (CET/CEST): Monday - Friday | 3:00 PM - 11:00 PM
  • Australian Operational Hours (AEST/AEDT): Monday - Friday | 9:00 AM - 5:00 PM

For the fastest assistance regarding your data privacy, we highly recommend contacting our support team via email at support@brync.shop. All privacy-related inquiries are thoroughly reviewed and responded to within 12 to 24 hours.