Contact information

If you have any questions, concerns, or inquiries about our mouse pads or your order, please do not hesitate to reach out to us. Our dedicated support team is here to assist you.

Business Legal Name: GOLDEN HILL CONCEPTS PTY LTD Authorized Representative: MOMOKO HATANO Store Identity & Domain: brync.shop Official Customer Support Email: support@brync.shop Direct Customer Support Hotline: +61 468228478 Physical Business Address: MARSDEN PARK, 2765, New South Wales, Australia Primary Target Market & Trading Currency: Germany / United States Dollar (USD)

🕒 Customer Support Time Zone & Hours

Because our corporate operations are headquartered in New South Wales, Australia (AEST/AEDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Germany (CET/CEST) market, please refer to the following time zone alignment when visiting our Contact Us page or calling our hotline to ensure timely support:

• • Germany Market Hours (CET/CEST): Monday - Friday | 3:00 PM - 11:00 PM
  • Australian Operational Hours (AEST/AEDT): Monday - Friday | 9:00 AM - 5:00 PM
  • Email Support Efficiency: We monitor support@brync.shop 24/7. For the fastest assistance, we highly recommend contacting our support team via email. All inquiries regarding order tracking, product specifications, or returns are thoroughly reviewed and responded to within 12 to 24 hours.